Take a look at FAQs put together to help you find what you need. Should you still need further information, feel free to contact us.
You can use any of the following:
Mastercard, Masterpass, VISA, Zapper, Snapscan or do an Instant EFT.
We integrate directly with approved payment providers being Payfast, Zapper and Snapscan who handle the transaction and ensure your details are kept safe. We do not store any of your payment information. Read more from our “Meat delivery – The South African way” article.
Yes, delivery costs will be determined based on the distance from the selected local butcher. Refer to each butcher’s page, under the delivery section for more information.
The locations can be found under the delivery section on each butcher’s home page.
Yes. If you are going to be freezing the meat, we recommend doing that on the same day of delivery or local pickup then.
Where applicable, ingredients and allergens can be found under the description of the products.
It can, however, please ensure that there is someone available for collection whom you can trust your goods with. For example, at work, is there a receiving/reception area where we can drop off the package should you not be available during the time of drop off?
Yes, we recommend putting it in a refrigerator as soon as possible after receiving the order (Avoid leaving it in direct sunlight or storing it in a car during the heat of the day).
We strive to keep you informed of every step of the process. You will find more information under the delivery section of your butcher’s page. We will send you an email when the order can be expected via delivery or for pickup.
We do not sell Offal, Makanyanisi, Meat Bones or Carcasses.
We currently do not have halaal options.
Visit the My Account page and enter your details in the register section.
Visit the My Account page and click on reset password.
Yes. Please send an email to [email protected] and we will assist.
Sure thing, cancellations are available up to 12 hours prior to the goods being shipped for delivery or pickup. Please send an email to [email protected] to discuss.
Should the cancellation request be during the 12 hour period, prior to the goods being shipped for delivery or ready for pickup, you will be liable for 30% of the total amount. Cancellations are not available once the package has been received by you. Refer to our Returns and Refund Policy for more information.
How to buy meat online?
- Visit onlinebutcher.co.za
- Find your local butcher
- Add your products needed
- Select checkout and fill in the information required
- Select your payment option to complete the purchase
Mastercard, Masterpass, VISA, Zapper, Snapscan or do an Instant EFT
- Once the payment is confirmed we will start getting your order ready
You will receive a confirmation email of your order and once your order is ready for local pickup or delivery, you will be updated on when to expect either of these